How We Can Help You

Too many businesses place aging receivables and collections as a low priority. It’s important to monitor your cash flow and aging receivables on a monthly basis or more.  Collaborative Collections can suggest more effective trading terms and objectives to achieve a better outcome.

Adopting effective strategies that maximize better cash flow reduces borrowing and allows clients to invest and grow their business more economically and efficiently.

Entrepreneurs know that sales drive a business and are paramount to a solid bottom line. However, unless the sales convert to money in the bank, and not in your Accounts Receivable, the path to making a profit is a long and stressful one.  Good cash flow is the key!

We are focused entirely on reining in unpaid invoices – as efficiently and amicably as possible. This requires patience and good people skills. The key to friendly debt collection is in understanding why your debtors fail to pay you. 

Collaborative Collections are experienced in conflict resolution.  Good communication is essential here. Matters are always dealt with quickly and professionally and you will be kept informed in these more difficult situations. Quite often, these debtors become good customers again and a source of business referral once the dispute has been successfully resolved.

All business transactions are conducted with the highest business ethics and are compliant with all legislative requirements.

Building While Collecting

 We seize the opportunity to endorse your services and on sell where possible when building rapport with your clients so they consider us as an extension of your business.

So often without the right business experience and understanding, it is possible to alienate a client if the best approach is not adopted from the outset. The need to develop honest and effective dialogue with your debtor is imperative to ensuring a successful outcome.

Using our initiative and experience, we determine the best method of collecting your debt, at the same time increasing the relationship with your client and using clever sales skills, achieve a win/win situation when there are disputes to settle or issues to be sorted.

Collaborative Collections are determined to save you time, increase your profitability and keep you relationships intact. We work in close collaboration with you as a team.

Our Office or Yours

We have found from experience, that to achieve the greatest results, it is best for us to work with you inhouse where possible, thereby safeguarding the ever important relationship with customers. To effectively manage the debt recovery, we will liaise with your accountant and require access to your accounts receivable ledger, customer contacts, and sometimes your sales team to ensure we have the full history of each account.

Such a service enables you to have a first class collection process without the possibility of alienating your valued clients. All debts continue to be paid directly into your account.

Collaborative Collections provide regular reports to keep you fully informed of the progress on your debt collection portfolio.

Legal Services

When all avenues have been exhausted and certain debtors still refuse to make payment, it is necessary to engage the services of a specialist legal firm to take over the recovery of the debt. Usually, such debtors will respond when the lawyers get involved.

Collaborative Collections will ensure you receive prompt action at a reasonable cost and will oversee the process for you, fully reporting on the action taken. Any litigation costs are dealt directly with you by the law firm but agreed to in advance. A majority of these initial costs are recoverable through the courts.

Examples of action include skip tracing, letters of demand, Statutory Demands, filing of court documents and representation as may be required

Other Services

Training

In cases where a debt is made up by a small number of debtors, it may be more appropriate for us to train the person allocated to chase outstanding invoices. Processes are explained and practised and follow up actioned to ensure consistency in work methodology.

Review of Account Procedures

We regularly find that client records are not being well maintained and as a consequence statements and invoices are not reaching their destination. We can review your procedures to ensure the most effective trading terms, terms and conditions and record keeping practices are appropriate to your business  plus advise on the pros and cons of secured v unsecured credit.